Job Summary

We are seeking an experienced AOG Maintenance Supervisor with advanced skills in both AOG maintenance and leadership with a strong emphasis on safety, compliance, quality, and productivity. This key role is responsible for the overall operation, performance, and efficiency of the AOG maintenance department. This role encompasses leadership in project execution, personnel management, and department oversight at our Dallas Love Field facility. You will work on high-end corporate aircraft with precision, autonomy, and professionalism in a fast-paced, quality-driven environment. The AOG Maintenance Supervisor reports directly to the Director of MRO Services and Assistant DOM.

 Essential Duties and Responsibilities include the following:

Project & Maintenance Supervision

• Participate in planning and scheduling of maintenance activities
• Establish and communicate departmental priorities
• Identify and allocate required resources for assigned projects
• Verify resource availability and commit to scheduling requirements
• Assign tasks and responsibilities to personnel
• Monitor job progress to ensure adherence to schedule and budget
• Adjust resources and priorities as necessary to maintain performance targets

Personnel Supervision

• Safety: Enforce all safety policies and procedures; ensure personnel are properly trained and compliant with safety requirements
• Personnel Assignment: Assign technicians to crews, shifts, aircraft, and specific job tasks
• Attendance: Monitor and address attendance issues in a timely manner
• Performance Management: Evaluate employee performance and implement corrective actions as needed
• Training: Identify training needs, coordinate on-the-job training, and ensure training programs provided by Business Jet QC Department are complete when required
• Professional Conduct: Monitor employee behavior and interpersonal interactions; address issues and coordinate with HR, DOM, and Assistant DOM as required

Productivity & Billable Performance

• Maintain a minimum personal billable rate of 60%
• Ensure assigned technicians maintain a minimum billable efficiency of 70%
• Actively monitor labor utilization and adjust staffing or workflows to meet or exceed billable targets
• Drive accountability and continuous improvement in workforce productivity

General Management

• Maintain a safe, secure, and compliant work environment
• Ensure full compliance with company SOPs and regulatory requirements
• Coordinate with the Quality Department on unairworthy conditions and corrective actions
• Plan, direct, and oversee all departmental activities
• Ensure the quality and accuracy of all maintenance work and associated documentation
• Enforce all applicable procedures, regulations, and company policies
• Ensure all tools and equipment are maintained in serviceable condition
• Promote and enforce strong housekeeping standards across facilities
• Acquire and retain customer relationships
• Perform additional duties as assigned

Delegation of Authority

The AOG Maintenance Supervisor may delegate duties to qualified personnel as necessary. However, such delegation does not relieve the Supervisor of overall responsibility for task completion and compliance.

Qualifications

Education & Experience:

• Minimum of High School Diploma
• Minimum three (3) years of AOG maintenance with leadership responsibilities preferred.
• Preferred airframe experience on Gulfstream, Global Express, Falcon 900 EASy, Challenger 350, Citation Sovereign, King Air, and similar aircraft.
• Preferred engine experience on BR710, HTF7000, PW306, TFE-731, PT6

 Skills & Competencies:

·       Strong knowledge of FAA regulations, aircraft systems, and maintenance best practices

·       Experience with maintenance tracking systems and work order documentation

·       Demonstrated expertise in both troubleshooting and problem-solving skills.

·       Excellent analytical and organizational skills.

·       Excellent written and verbal communication skills.

·       Excellent customer service skills

·       Proficient computer skills.

·       Ability to self-inspect work and maintain accurate and detailed records

Certifications, Licenses, & Badging

• REQUIRED: Current FAA Airframe and Powerplant Certification
• Ability to attain Love Field Badge
• Valid Driver's License

Work Environment & Physical Requirements

While performing the duties of this job, the employee is regularly exposed to various weather conditions. The employee may be exposed to loud noise levels in and around their work environment. The physical demands regularly required are to sit for extended periods of time, squat, crawl, climb along with the ability to lift and/or move up to 75 pounds. Daily interaction with Clients where tact and consideration are mandatory while maintaining a team effort in customer service. Business Jet is an IS-BAO Stage III Certified Operator with FAA Approved SMS/ASAP Programs.

Additional Demands

Ability to travel up to 75%.

Must be flexible with schedule.

Must supply all tools necessary to perform basic job functions.

 Compensation & Benefits

Business Jet Offers:

• Work schedule: Monday to Friday 0800-1700
• Workstations in climate-controlled office when not on the maintenance floor 
•  Competitive Pay 
• 401k with Company Match
• Health insurance (Medical, Dental, Vision, Prescription, and Additional Supplemental Plans)
• Access to wellness programs (courses/challenges for healthy living)
• Flexible Spending Accounts (FSA), Health Savings Account (HSA), and Dependent Care
• Paid Time off (Three weeks of vacation/sick time) Eight paid holidays
• Qualifying Paid leave starting after One (1) year of service

Job Summary:

We are seeking a dependable and eager Security Liaison to join our Security team. This entry level position serves as a welcoming point of contact for customers and visitors, and is responsible for monitoring access at designated entry and exit points to ensure a safe and secure environment. The role primarily involves maintaining a visible presence at the TSA door and engaging with customers and visitors in a professional and courteous manner. The ideal candidate is approachable, reliable, attentive, and comfortable performing routine duties. This position requires the ability to follow established procedures for access control, support customer and facility operations, and is committed to maintaining a safe and respectful environment.

Key Responsibilities:

·        Monitor and regulate pedestrian traffic to restricted areas such as the flight line in compliance with company and TSA regulations.

·        Maintain a visible presence at assigned posts, ensuring controlled access to secured areas through active observation and adherence to access procedures.

·        Greet customers, staff, vendors, and guests in a courteous, professional manner, serving as a positive first point of contact.

·        Support a safe and secure environment by remaining alert, reporting concerns, and collaborating with internal safety or operations teams as needed.

·        Provide general customer service support, including assisting with directions, coordinating transportation (e.g., taxis or rideshare), and enhancing the overall customer experience.

·        Assist with baggage handling and escorting customers to designated areas, including aircraft when applicable.

·        Perform valet-related duties, including:

o   Greeting arriving guests and opening vehicle doors

o   Assisting with unloading luggage and personal belongings

o   Safely parking and retrieving vehicles

o   Documenting vehicle location and securing keys appropriately

o   Directing traffic in valet and parking areas

·        Accurately log valet activity and vehicle usage using designated systems (e.g., iPad, FastField).

·        Maintain a clean, organized, and welcoming lobby and work area.

·        Respond to urgent situations in a calm, solution-oriented manner, escalating issues when appropriate.

·        Demonstrate flexibility with scheduling, including shift coverage as needed.

·        Uphold company standards of professionalism, safety, and customer service at all times.

·        Perform other duties as assigned.

Qualifications:

Education & Experience

• High school diploma or equivalent required.
• Prior experience in security, aviation, or applicable customer service required.

Skills & Competencies:

• Strong problem solving and time management skills.
• Ability to work independently with minimal supervision.
• Team oriented with a flexible, can-do attitude and a willingness to accept frequent changes.
• Excellent written and verbal communication skills
• Strong customer service skills.
• Basic computer skills (MS Office).
• Basic knowledge of security, airport, and TSA rules and guidelines.

 Certifications, Licenses, & Badging

• Ability to attain Love Field Badge
• Valid Driver's License
• First Aid/CPR preferred

Work Environment & Physical Requirements

While performing the duties of this job, the employee is regularly exposed to various weather conditions. This position requires working in indoor, and outdoor settings. The employee may be exposed to loud noise levels in and around their work environment. The physical demands regularly required are to frequently sit, stand, and walk for extended periods of time. Ability to occasionally squat, crawl, and climb, along with the ability to lift and/or move up to 50 pounds. Daily interaction with clients where tact, decorum, and professionalism is mandatory while maintaining a team effort in customer service.

Primary shift: 2nd shift (2 p.m. - 10 p.m.)

Business Jet Offers:

• Competitive Pay
• 401k with Company Match
• Health insurance (Medical, Dental, Vision, Prescription, and Additional Supplemental Plans)
• Flexible Spending Accounts (FSA), Health Savings Account (HSA), and Dependent Care
• Paid Time off (Three weeks of vacation/sick time) Eight paid holidays
• Qualifying Paid leave starting after One (1) year of service

Business Jet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We're continuing to grow and have openings for the following shift!

• 1st shift - 6 a.m. - 2 p.m. 
• 2nd shift - 2p.m. - 10 p.m.
• 3rd shift - 10 p.m. - 6 a.m.

The Flight Line Ramp Agent plays a critical role for Business Jet Center in providing entry-level and effective customer service for clients on the ramp and is a great way to explore aviation from the customer service side. FLA's work to uphold Business Jet’s high standards of serviceability in all aspects.

Essential Duties and Responsibilities:

• Meet and greet customers as the first point of contact both on the ramp.
• Provide basic-service concierge services including but not limited to:
  • Taking service orders from crew/passengers such fueling, catering, etc.
  • Supply departing aircraft with coffee, ice, requested newspaper, and catering.
• Escort and assist in all transportation needs (i.e. pick up/drop off passengers).
  
• Complete opening and closing duties as assigned by the CSR/FLA Management.
  
• Communicate customer needs to appropriate departments.
• Monitor incoming/outgoing flights and movement on the ramp.
  
• Work with Line Service Technicians to coordinate and complete customer requests.
  
• Present and maintain a clean and professional lobby area with stocked refreshments for customers.
• Maintain and record appropriate supply levels.
• Professionally correspond with customers and vendors to ensure customer satisfaction.
• Maintain a professional and positive attitude with the ability to multitask.
• Perform other duties and responsibilities as assigned.

Qualification Requirements:

• High school diploma or general education degree (GED)
• No special licenses or certificates required
• 0-1 years applicable customer service work experience
• Excellent written and verbal communication skills
  
• Excellent analytical and organizational skills
• Strong problem-solving skills
• Ability to maintain accurate and detailed records
• Ability to multitask and provide high standard of customer service in a fast-paced environment
• Willingness to listen and learn
• Ability to think creatively and innovatively
• Self-starter with a willingness to learn and develop and take feedback well
  
• Valid Driver's License

• Ability to attain Love Field Badge

  
  

Work Environment:

 We're continuing to grow and have openings for the following shift!

• 2nd shift - 2 p.m. - 10 p.m.

The Flight Line/Customer Service Representative plays a critical role for Business Jet Center in providing effective customer service for clients both at the front desk and on the ramp. FLA/Customer Services Reps work to uphold Business Jet’s high standards of serviceability in all aspects.

This position is cross-trained between ramp, operator, and front desk customer service.

Essential Duties and Responsibilities:

• Meet and greet customers as the first point of contact both on the ramp and at the front desk.
• Provide full-service concierge services including but not limited to:
  • Taking service orders from crew/passengers such as fueling, catering, etc.
  • Supply departing aircraft with coffee, ice, requested newspaper, and catering.
  • Fill out contract forms, determine charges for service requested, collect payments, and prepare change of address records.
  • Coordinate transportation, catering, and lodging reservations.
  • Complete request and other customer contract forms.
• Escort and assist in all transportation needs (i.e. pick up/drop off passengers).
• Accurately invoice aircraft fueling and handling services.
• Complete opening and closing duties as assigned by the CSR/FLA Management.
• Update arrival/departure board. Communicate customer needs to appropriate departments.
• Communicate clearly and assist the shift coordinator with aircraft call ins, parking, and other ramp services.
• Monitor incoming/outgoing flights and movement on the ramp.
• Conduct fuel order dispatching with guidance by the shift coordinator
• Work with Line Service Technicians to coordinate and complete customer requests.
• Present and maintain a clean and professional lobby area with stocked refreshments for customers.
• Maintain and record appropriate supply levels.
• Professionally correspond with customers and vendors to ensure customer satisfaction.
• Maintain a professional and positive attitude with the ability to multitask.
• Perform other duties and responsibilities as assigned.

Qualification Requirements:

• High school diploma or general education degree (GED)
• No special licenses or certificates required
• 1-2 years of applicable customer service work experience
  • Previous aviation or FBO experience preferred.
• Excellent written and verbal communication skills
• Excellent analytical and organizational skills
• Strong problem-solving skills
• Ability to maintain accurate and detailed records
• Ability to multitask and provide high standard of customer service in a fast-paced environment
• Willingness to listen and learn
• Ability to think creatively and innovatively
• Ability to differentiate aircraft types as well as understand military time and phonetic alphabet
• Proficient computer skills and customer service software
• Self-starter with a willingness to learn and develop and take feedback well
• Valid Driver's License

• Ability to attain Love Field Badge